BlackFrog SEO Digital Products & Services Refund Policy

Introduction
This Return and Refund Policy applies to all purchases of digital products and services made through https://blackfrogseo.com, operated by BlackFrog SEO. We are committed to compliance with applicable laws including U.S. consumer protection statutes, the EU Digital Content Directive, GDPR, and Federal Trade Commission (FTC) guidelines.

Nature of Digital Products and Services
Due to the nature of digital products and services, including but not limited to downloadable files, subscriptions, eBooks, templates, software, and access to private content or memberships:

  • All sales are generally considered final
  • Digital products are deemed “used” once downloaded or accessed, and are therefore non-returnable

Eligibility for Refunds
We offer refunds only under the following limited circumstances:

  • Duplicate purchase of the same item (must be reported within 72 hours)
  • Technical issues that prevent access or functionality, and where support is unable to resolve the issue
  • Unauthorized or fraudulent transactions confirmed by our payment processor

Refund requests must be submitted in writing to hello@blackfrogseo.com within 72 hours of purchase with proof of transaction and reason for the request.

Non-Refundable Items and Services
We do not issue refunds for:

  • Successfully delivered and accessed downloads
  • Subscription periods already used
  • Services that have been initiated, scheduled, or completed
  • Customized or personalized digital products
  • Any failure to use the product due to user error or technical incompatibility

EU Digital Content Directive Compliance
In accordance with EU consumer law, buyers in the European Union may waive their right to a 14-day withdrawal period when downloading digital content. By purchasing, you acknowledge that:

  • The download or service access begins immediately
  • You lose your right of withdrawal once access or download is provided

This consent is explicitly obtained at checkout.

Chargebacks and Disputes
Filing a chargeback without first contacting us to request a resolution may be considered a violation of this policy. We encourage customers to reach out to us at hello@blackfrogseo.com to resolve any issues amicably before initiating a dispute.

Technical Support
We provide support for digital products for 30 days after the date of purchase. Support includes:

  • Assistance with access or download issues
  • Troubleshooting file or formatting errors

Support does not include training or customization unless specified as part of the product offering.

Modifications and Termination
We reserve the right to modify this policy at any time. Changes will be effective immediately upon posting to this page and identified by an updated “Effective Date.” Continued use of our site or services after changes implies acceptance of the updated policy.

Contact Information
For questions about this Refund Policy or to request a refund, please contact us at:

Email: hello@blackfrogseo.com
Effective Date: 08/01/2025